At Gifts to Encourage, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. We also recommend that every customer refer to all descriptions, specifications, and information provided for each product to make the whole shopping experience hassle free. Below you’ll find a list of our policies.
Returns & Refunds
Our Carved Wood Signs are handmade, handcrafted, and not mass produced. Therefore, NO two signs are 100% identical making them truly a one-of-a-kind wood sign. There may be variation in wood grain, knots, and grain patterns. Each piece of wood is unique and takes on each stain differently which may slightly vary in shade from pictures above. In addition, each wood sign is designed to show the natural wood imperfections which include, but are not limited to: knots, minor cracks or dents, discoloring, etc. These only add to the uniqueness of a hand-crafted natural wood sign, and therefore these signs cannot be returned for a refund due to these characteristics.
If you believe you have received a wood sign in a bad condition or if the packaging is tampered with or if the product was damaged before delivery, please call or email our customer care at Barbara@GiftsToEncourage.com. We want to do what we can to make it right.
RETURN FOR EXCHANGE:
If you dislike or are not satisfied with a (non-personalized) Wood Sign you have received, you have a full 30 days to send it back for an exchange. Due to the uniqueness of our handcrafted wood signs, we do not offer refunds. Rather, we offer an option for an exchange. Buyer is responsible for the shipping of both wood signs: the returned Wood Sign and the exchanged Wood Sign. The returned Wood Sign must be received in its original condition and in the original packaging. Please email our customer care at Barbara@GiftsToEncourage for a Return Authorization Number.
Processing & Shipping
All orders are processed within 5-6 Business Days
Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Because of our turn-around time and the nature of each sign, we are unable to accept order cancellations.
Standard shipping typically takes between 2-4 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Additionally, nationwide shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
We ship throughout the United States except: Hawaii and Alaska
We ship all of our orders via USPS, UPS, or FedEx.
If you have any questions or concerns regarding your order, feel free to contact us at Barbara@GiftsToEncourage.com